We make every effort to ship your items together. However, there are times that we may have to divide your order into multiple shipments. Common reasons for dividing an order are:
- Item availability
- Shipping from different fulfillment centers
If your order is divided we will send you a shipping confirmation email with a separate UPS tracking number for each shipment as it is completed and shipped to you.
Please note that when we divide an order into multiple shipments, you are not charged an additional fee.
You can also reach out to us at shop@neoufitness.com for help!